Support

FAQ-Frequently Asked Questions:

PC-MAC How to open the reed queen castle gate in the no multitouch version of Alice Trapped in Wonderland

IMPORTANT this is the PC/MAC solution only

The Lost Fountain

Question:  I have seen the hut bars code, why I can't open the door?

 

Answer:   It only works if you actually have seen the code and had it painted in your journal like below  (you need to tap the carving in the wall to paint it it in your journal) we will improve this issue in the next update!

Question:  Solve the suns/colored tiles puzzle to get to the red lock?

 

Answer:  Arrange the sun tiles in the following order:

Question:  How to solve the water pipes puzzles?

 

Answer:  Arrange the pipes in the following order

RIGHT PIPES
RIGHT PIPES
LEFT PIPES
LEFT PIPES

Need a detailed step by step guide on how to beat The Lost Fountain game?

 

Visit our friends at

appunwrapper.com.

they have an amazing  walkthrough.

(currently work in progress)

 

Follow the link below:

Good Luck!

Alice Trapped in Wonderland

Question: I Can not solve the Magic drawers puzzle on the rabbits House, How can I solve it?

 

Answer: To solve the puzzle and get the key you need to open the drawers in this exact order: SECOND - FOURTH - THIRD - FIRST. 

 

Question: I can not solve the spinning dials puzzle in the white castle doors , can it skip it?

 

Answer:  Yes (on Kindle/Amazon) an skip button has been added on the most recent update, you can skip it now, or if you prefer you still can  try to solve it, start with the fastest one and just try to tap them a little bit in advance.

 

If you still can not skip the puzzle in Kindle/Amazon YOU MUST UPDATE YOUR GAME 

 

Question: Why I Can not take the yellow diamond on the Jabberswocky cavern?

 

Anwer: To take the yellow diamond you need to actually "shake" your device to make the cavern "rumble" enought to make the diamond fall and be able to take it from the ground.

 

FAQ-Frequently Asked Questions: The Mystery of the Crimson Manor

HOW TO USE THE SHOWEL

Question: Why I can not use the showel dig near the lions fountain in the gardens? why my showel is not working?

 

Anwer: 

The showel will only work if you had solved the davinci/cheerleaders puzzle first to reveal the treasure map, if you have not seen where to dig in the map the showel will not work.

Map Puzzle Solution!

Barrel Puzzle solution! 

Map Puzzle Solution

FAQ GENERAL

 

  • When will the next update come for the platforms?


News on updates will be announced on our website, newsletter and though our Facebook page and on Twitter. Generally, we will not publish any release dates before updates are ready and available. This is  to make sure we  give out release dates we cannot always guarantee we will hit.


  • Why is the price of application different on different platforms?

The pricing of the application on each platform depends on the development costs, the number of customers and the policies of each marketplace. We do our best to provide our products on each device and market at an affordable price.


  • Will games be done for Blackberry or any other platform that is not yet supported by your games or apps?


It is our goal to get games or apps to all relevant devices out there. We are constantly looking into opportunities to bring our products to new platforms, but cannot give out release dates or future plans at this moment.


  • I have a problem with your games or apps. What should I do?

First check out our FAQ/Support section for a solution. If you cannot find an answer to your question here, please contact our support through the contact form here. Please provide as much information about the situation as possible: device model and/or version, device operating system version, which our game and version you refer to and a detailed description of the issue.


  • How can I move my current game progress and scores to my new phone?

At the moment this is not possible. We will provide a solution to do this in the future.

  • Does it cost to subscribe to MediaCity Games newsletter?

Subscription to our newsletters is free of charge.

I subscribed to the newsletter but have not received it.

  • When will the next newsletter be sent?

Newsletter provides the latest news on games, e-books, apps and a lot more. The newsletter is sent out on a monthly or bi-monthly basis, but this may vary.

 

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